jalaku Privacy Policy

This page describes what we collect when you use jalaku and how we keep that data protected. We at jalaku take your privacy seriously. Our platform processes personal information only to deliver the services you request — account creation, deposit and withdrawal, game access, and customer support. We do not sell your data to third parties, and we do not use it for marketing beyond your own account activity on jalaku.

Our privacy commitments apply across all devices: Android app installations, iOS browser access, and desktop login. Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect only the information necessary to process your transaction and comply with local financial regulations. Your data remains encrypted in transit and at rest on our servers.

We operate under the principle that you own your information. You have the right to request what we hold about you, correct inaccuracies, and ask us to delete your account and associated data subject to legal retention requirements. This policy explains how we handle each type of data, who has access to it, and how long we keep it.

What data we collect on jalaku

We collect information in three categories: account data, transaction data, and device data. Account data includes your email address, phone number, full name, date of birth, and national ID number (for KYC verification). We require this information to create your jalaku account and comply with anti-money-laundering regulations in supported jurisdictions.

Transaction data covers every deposit, withdrawal, and game activity on jalaku. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, and payment method. When you withdraw to your mobile banking, local payment, online payment, or e-wallet account, we log the destination account details and clearing status. We retain this data for seven years to satisfy financial audit requirements.

Device data includes your IP address, browser type, operating system, and device identifier. We use this information to detect fraud, prevent account takeover, and troubleshoot technical issues. If you access jalaku from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may log your approximate location for security purposes only — never for marketing or third-party sharing.

How we use your data on jalaku

We use your account data to verify your identity, process your deposits and withdrawals, and deliver game access. When you submit your national ID for KYC, our verification team reviews it to confirm you are who you claim to be. This step is mandatory under Indonesian financial regulations and applies to all users on jalaku, regardless of payment method.

We use transaction data to detect suspicious activity, prevent fraud, and comply with reporting obligations. If we notice unusual withdrawal patterns or multiple failed login attempts, we may temporarily restrict your account and ask you to verify your identity again. This protects both your account and our platform.

We use device and IP data to maintain security. If you log into jalaku from a new device or location, we may send you a verification email or SMS. This is a standard security measure and does not affect your access — you simply confirm the login and continue.

Third-party processors and data sharing on jalaku

We share your data with third parties only when necessary to deliver jalaku services. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your transaction details to complete deposits and withdrawals. These processors are bound by confidentiality agreements and may not use your data for their own purposes.

Our hosting provider stores our servers and databases. Our servers may sit outside Indonesia, but we encrypt all data in transit and at rest. We do not disclose your personal information to our hosting provider beyond what is necessary to maintain platform availability.

We may disclose your data to law enforcement or financial regulators if required by court order or applicable law. We will notify you of such requests unless legally prohibited from doing so.

Cookies and tracking on jalaku

We use cookies to keep you logged into jalaku and to remember your preferences (language, theme, game filters). These are functional cookies necessary for the platform to work. We do not use tracking cookies for advertising or analytics beyond our own internal performance monitoring.

You can disable cookies in your browser settings, but doing so may prevent jalaku from functioning properly. We do not use third-party analytics services that track your behavior across other websites.

Your rights regarding data on jalaku

You have the right to request a copy of all data we hold about you. Contact our support team with your request, and we will provide a complete export of your account data, transaction history, and device logs within ten business days. You also have the right to correct inaccurate information — if your name or email is wrong, you can update it in your account settings or ask our support team to help.

You have the right to request deletion of your jalaku account and associated data. We will delete your account immediately, but we retain transaction records for seven years to comply with financial regulations. After seven years, all your data is permanently removed from our systems.

You have the right to object to certain uses of your data. If you do not want to receive security notifications via email or SMS, you can adjust your notification settings in your account. However, we will continue to send critical security alerts (unauthorized login attempts, account restrictions) regardless of your preferences.

Data retention and deletion on jalaku

We retain account data (name, ID, email, phone) for as long as your jalaku account is active, plus two years after deletion. We retain transaction data for seven years to satisfy financial audit requirements. We retain device and IP logs for 90 days, then delete them automatically.

If you request account deletion, we mark your account as inactive immediately. Your personal information is removed from our active systems within 30 days, but transaction records remain for the full seven-year retention period as required by law.

Contact us about privacy on jalaku

If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries in English within five business days. You can also reach our compliance team if you believe we have mishandled your information or violated this policy.

Our services are available only where local law permits. We do not target users in jurisdictions where online gaming is prohibited. You are responsible for verifying that your use of jalaku complies with the laws of your own jurisdiction. If you have questions about the legal status of jalaku services in your region, contact our legal team through the Legal Notice link in the footer.